Privacy Policy
Effective Date: March 5, 2026
At Ceylon Escape Wellness, we are committed to maintaining the trust and confidence of our visitors. This Privacy Policy outlines how we handle information across our website (https://ceylonescape.com) and our on-site digital concierge mobile application.
1. Information We Collect
Website: When you use our website to "Book an Appointment" or contact us, we may collect minimal personal information such as your name, email address, and phone number to facilitate your request.
Mobile App: Our on-site kiosk application is designed for service browsing only. It does not collect, store, or transmit any personal identifiable information, biometric data, or financial details.
2. Use of Information
Any information collected through our website is used strictly to:
- Schedule and confirm your wellness appointments.
- Respond to your direct inquiries.
- Improve our service offerings.
We do not sell, rent, or trade email lists or personal data with other companies for marketing purposes.
3. Data Security and Payments
No In-App Payments: Neither our website nor our mobile app processes digital payments directly. All financial transactions are handled securely in person at our reception desk.
Data Protection: We implement robust security measures to protect any information submitted via our online contact forms.
4. Cookies and Third-Party Links
Our website may use cookies to improve your browsing experience. Our mobile app does not use cookies or tracking SDKs. Our digital platforms may contain links to our social media profiles; however, we are not responsible for the privacy practices of those third-party sites.
5. Your Rights
You have the right to view, amend, or delete the personal information that we hold. Please contact us at the details below for any such requests.
6. Promotional Features Disclaimer
Certain promotional features within our application, including reward-based experiences such as the “Spin to Win” feature, may offer discounts or wellness rewards provided exclusively by Ceylon Escape Wellness. These promotions are created and managed solely by our organization. Apple Inc. does not sponsor, administer, or participate in these promotional activities in any manner.
7. Contact Information
If you have questions regarding this policy or your data, please reach out to us:
Ceylon Escape Wellness
92, Lewis Place,
Negombo, Sri Lanka
Email: info@ceylonescape.com
Phone: +94 74 090 6420